Sunnyside Sisters B and B / Reservation and Cancellation Policies

The Sunnyside Sisters Bed and Breakfast

104 Shiney Rock RD, Clarksville, VA 23927, U.S.A.
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Reservation and Cancellation Policies © The Sunnyside Sisters Bed and Breakfast September 2022, version 1.2
Suites:	Advance reservations are highly recommended. Individual reservations are confirmed by charging your credit card a deposit equal to the first night’s room rate (plus applicable taxes) for each room booked. We accept Discover, MasterCard and Visa.
	If you are redeeming a gift certificate of The Sunnyside Sisters Bed and Breakfast, please provide the certificate number in the “promo code” box on the online form OR call us to book so we can apply it to your deposit before any credit card charges. Balances for additional nights will be collected upon your arrival.
	Some holiday, peak season and special event weekends require a two-night minimum stay as indicated on our availability calendar. Posted rates are subject to change without notice. Rates include double-occupancy guestroom and full breakfast for two. Rates do not include applicable tax or gratuites.
Cancellations:	If a reservation is cancelled at least 14 days in advance of the scheduled arrival date, you have the following 2 options: We will charge a $25 cancellation fee per room: And refund the balance of your deposit. If you prefer, your full deposit will be converted to a cancellation certificate you can apply to a future stay. Please tell which option you want when you cancel.
	When a cancellation is made 14 days or less in advance of your arrival date, you are responsible for the entire cost of your cancelled reservation unless your room(s) rebook for your cancelled dates. If your room nights rebook for your cancelled dates, you have the following 2 options, We will charge a $25 cancellation fee per room: And refund the balance of your deposit. If you prefer, your full deposit will be converted to a cancellation certificate you can apply to a future stay. Please tell which option you want when you cancel.
	Failure to cancel your reservation (no shows) will result in charges for all nights of your reserved stay. Cancellation requests are always confirmed by the innkeeper via e-mail. Important: please call us if you do not receive ab e-mail confirmation of your cancellation within 24 hours. your reservation remains in effect until you receive a cancellation e-mail

Group Reservations & Cancellations	Group reservations at The Sunnyside Sisters Bed & Breakfast (more than three rooms OR more than 6 room nights booked together) require a 50% non-refundable advance deposit, with balance collected at check-in. If the entire reservation is cancelled with at least 30 days’ notice, there are no additional charges. If the cancellation is made with less than 30 days’ notice, the entire balance due for the stay will be charged.
	We recommend you purchase vacation trip insurance through a Travel or a similar company of your choice, if you do not want to accept the risk of incurring cancellation charges due to personal or family emergencies, etc.
Other possibilities:	It is possible to rent the The Sunnyside Sisters Bed & Breakfast (all suites and breakfast room). Please call us for the possibilities. There is a charge of 50% non-refundable advance deposit, with balance collected at check-in. If the entire reservation is cancelled within at least 30 days’ notice, there are no additional charges. If the cancellation is made with less than 30 days’ notice, the entire balance due for the stay will be charged unless the rooms will be occupied during that period. Then the total amount of those rented suites will be refunded.
Check-in:	The Sunnyside Sisters Bed & Breakfast: As an owner-operated B&B, we do not have staff to man a full-time front desk like a larger hotel. Therefore, the B&B is closed during the afternoon while we are cleaning, doing maintenance, running errands, etc. for all 5 of our rooms. We offer the following check-in options for our Sunnyside Sisters guests:
	Personal check-in and orientation between 3 p.m. and 6 pm. Innkeepers are available to greet you, answer questions, assist with luggage, etc. during this time. However, on days when we have light occupancy, we may opt to set you up for the self check-in procedure just like the late check-in described in your confirmation letter.
	Early self check-in between 2 p.m. and 3 p.m. on Sundays through Fridays if pre-arranged at least one day in advance. You can order the “Early Self Check-in” option ($15) by adding it to your online reservation if checking in on Sundays through Fridays. If you find you need an early arrival and didn’t order it at the time of your reservation, please call us at least one day before your arrival date so we can add it to your reservation and set it up for your early arrival.
	Late self check-in is always available after 6 p.m. for your convenience when your schedule does allow you to arrive earlier. If you plan to arrive after 6pm, please indicate your estimated arrival time on the reservation form. The late check-in procedure will be described in your confirmation letter. You can order the “Late Self Check-in” option ($35) by adding it to your online reservation
Check-out:	Check-out is by 11 a.m. for all guests.
Children:	Although we love children and we have a lot of nephews and nieces that we adore, our Bed- and Breakfast is simply not a place for children. We don’t have extra beds, cribs, etc for children available. Which implies that with 2 adults and 2 children above the age of 16 years, you will have to book 2 rooms.
Pets:	Because our B&B is not yet ready to accomodate also pets, pets are not allowed for now. This will change in the future.
Smoking:	We have a smoke free Bed- and Breakfast. For smoking we refer to our designated outdoor areas. A $250 cleaning fee will be imposed for smoke odor removal, if necessary.
Other:	Any keys mistakenly taken must be returned. $25 per set will be charged to your credit card if not returned Any missing items or damage to property will be charged to your credit card.
Discounts:	Military, Police and Firefighters Discount: $10/night, Sunday – Thursday. Please add your Military, Police or Firefighters ID/Badge number in the SPECIAL ACCOMMODATIONS BOX at the time of making your reservation. NOTE: Not available during special events or holidays, and citywide convention dates. (Military, Police, or Firefighters ID/Badges must be presented upon check-in). Cannot be combined with any other discount.  AARP, AAA: $10/night, Sunday – Thursday. Please add your AARP or AAA number in the SPECIAL ACCOMMODATIONS BOX at the time of making your reservation. NOTE: Not available during special events or holidays, and citywide convention dates. (Membership card must be presented upon check-in). Cannot be combined with any other discount.